FAQs and more
We've taken the most popular questions we receive and summarised them below in our list of Frequently Asked Questions
Remember: if your question is not here and you require more information on any aspect of our training then please contact us.
What's the difference between scheduled and private training?
Scheduled training courses take place in a classroom at one of our training centres. The dates and course structure are set in advance, and class sizes are usually limited to fewer than 10 delegates. Private training courses take place on your own premises, and allow us to offer a session tailored to your organisation's needs. For a small additional fee, we can also provide private training at one of our training centres. The best value for money is most often found in our scheduled training, though private training can be cost effective for large groups.
Do you charge any travel or hotel expenses for private training?
No, usually we don't. Bookings made at short notice will sometimes mean we ask you to cover our travel expenses. If your training location is south of Birmingham, we'll usually make no expenses charges at all, even for short-notice bookings.
Introduction or Advanced training - what is best for me?
Our best advice is to carefully check our course outlines, which set out everything our trainers will cover in each course. If you feel comfortable with more than 80% of the outline to an introduction course, you should be ready to take an advanced course. If not, an advanced course could leave you feeling out of your depth, and an introduction course would be the better option.
Am I eligible for free or discounted Adobe software (by taking a course)?
Unfortunately, no. However, Adobe has released the Creative Cloud, which means you can now license your software on a monthly or yearly basis at a great price! Licensing costs are much lower for students, educational bodies and charities.
What's the difference between 'company' and 'self-funding status'?
Self-funding is for people who are unemployed, employed by a company but taking the training for their own gain (not a function within that company) or looking to start their own business (but not already started). Please visit our more detailed self-funding page, which contains all the information required to identify advantages and disadvantages of 'company' and 'self-funding' status – it is very important to understand the differences.
I have a FlexiCredit voucher for another course - how do I spend it?
Each course will accrue a FlexiCredit voucher of £50, £70, £100, £125 and £150 + VAT respectively. Just use the discount field for FlexiCredit on your next course booking or call us on 0800 0789 462 and we'll then deduct the amount from your next course. We just need you to supply the invoice number of the qualifying booking which accrued that FlexiCredit.
I am from overseas – can I attend a training course?
Yes, anyone over 16 years old can attend a Certitec training course.
If you need to apply for a visa to enter the UK, please contact us if you require a letter of invitation. We can supply this as an Adobe PDF for your consulate. Payment for the training course must be paid for in advance in order to satisfy UK guidelines.
How do I book my training course?
You can either book online (look at the main navigation menu above, navigate to your course of choice and select BOOK COURSE) or call us on 0800 0789 462. You are not required to fill in any bookings forms – we'll take your information and then email you the 'ePaperwork' – simple. Please ensure you have added email@example.com to your list of accepted email addresses.
Will I receive any type of reminder prior to my course?
Yes, 10 days beforehand. This reminder by email (to the person who made the booking) will contain information such as course, venue, dates, start/end times, and delegate names. Please ensure you have added firstname.lastname@example.org to your list of accepted email addresses.
Is the training with Mac or Windows?
We cater for both operating systems at all our training centres. Just let us know your preference when you book and we'll ensure everything is in place when you attend your course. We currently use Mac OS 10.11 macOS Sierra and Windows 10 (January 2017).
Is there much difference between Mac and Windows?
Besides the slight difference in opening and saving files on a Mac (using the Finder) and Windows (using Explorer), that's pretty much it. The Mac uses the keyboard accelerator 'Command' key and Windows uses the keyboard accelerator 'Control' key. So if you've learnt on a Mac and then switch to use Windows (or vice versa), don't worry – you'll adapt straight away.
Is there any type of dress code?
No, just wear whatever is comfortable for you.
Who attends your courses?
We train people from all walks of life, from self-funding individuals, freelancers and charity workers all the way up to leaders of large organisations. If you're over 16 and have basic computer skills, you can attend our courses. As well as receiving some great training, you might even make a contact or two – so bring your business cards and get ready to meet people with similar interests.
What do I need to bring to the course?
Just arrive in plenty of time and we'll handle the rest.
You'll be given writing pads, pens and a first-class course book that's yours to keep – a perfect way to refer back to techniques covered by the trainer. We even provide a free lunch and refreshments with every course.
Can I bring along my own laptop?
Yes, although the training itself has to be carried out on our workstations, because of software licensing agreements with Adobe. You're free to use your own laptop and devices during breaks, and we offer cable and Wi-Fi internet access.
Can I bring my own project for you to help me with?
We'll always try to deal with personal requests when time allows but we can't guarantee that our trainers can assist with all such issues. Our main goal is to ensure that all delegates are given expert guidance in the topics listed on our published training outlines and that they each receive the training they have paid for. If you wish to receive more personal training on your particular project, we recommend private training.
Can I bring my Wacom (or compliant) graphics tablet?
Yes, so long as you give us 24 hours notice, because we'll need to install the driver software ahead of time. If you have a Wacom (or compliant) tablet but you have never used it before, we don't recommend that you bring it with you, as you may be hindered during the course.
Is there car parking at my training venue?
Most of our training locations are based in major city centres, so we recommend using public transport or local car parks. Our London, Cardiff and Bristol venues have NCP car parks near the training venues (fees payable to NCP), and Cardiff has bicycle parking at the back of Brunel House.
What about refreshments and lunch?
Our training centres have a lunch voucher scheme with different outlets to suit various diets. We also offer free tea, coffee and biscuits during breaks.
What about payment for my course?
We'll auto-invoice companies with an existing credit record, with payment allowed up to 28 days after the course. For self-funding individuals and companies without an existing credit record, payment is required 10 working days before the course starts.
We accept payment by bank transfer, BACS, CHAPS, cheque and all major debit and credit cards (Visa, MasterCard, AMEX – with transactions in British Pounds, Euros or American Dollars). Payment instructions can be found in the email containing your invoice.
How about splitting my course?
All our 5-day Masterclass courses can be taken in smaller segments. For example, our Design Masterclass, which comprises 2 days of Photoshop, 2 days of InDesign and 1 day of Illustrator, can be split so you can take the courses over different periods. Just let us know when booking or making your enquiry.
Does my course come with a certificate?
Thanks to extensive customer feedback, we use a very successful eCertificate system after completion of your course. At 11pm on the final day of your course, we'll email you a personalised certificate. Gone are the days of soggy certificates – now you can save and print them … forever!
After my course, do I become Adobe Certified?
You'll receive an official Adobe Authorised Training Centre course completion certificate after your course, which is different from the Adobe Certified Associate Associate or Expert qualification. However, we do run courses that enable you to get on the fast track to Adobe Certified status.
I have taken my ACA exam and need to re-access my account
In readiness for your Adobe Certified Associate (ACA) exam, you will have set up an account with Certiport (www.certiport.com). You'll need to use your Certiport username and password to access your Certiport account. We don't hold your Certiport login details on record: despite our similar names, Certitec and Certiport and not part of the same organisation.
I really enjoyed my time training with Certitec and found the whole experience to be incredible, Certitec will definitely be my first choice for training in the future
– Ashley Walden, Admiral Group - eLearning Consultant
Adobe certified with Certitec