Terms and Conditions

Booking conditions and cancellation policy

What we call the small print!

The following terms and conditions govern business transacted with Certitec Training Limited of 90 Long Acre, Covent Garden, London WC2E 9RZ, hereinafter referred to as "Certitec"

Booking terms and conditions

Introduction

  1. Bookings made through our website, and our and your rights and obligations in relation to such bookings, are governed by these terms and conditions.
  2. You will be asked to give your express agreement to these terms and conditions before you place an order on our website.
  3. This document does not affect any statutory rights you may have as a consumer.

Interpretation

In these terms and conditions:

  1. “we” and “us” and “our” means Certitec Training Limited;
  2. “you” means our customer or prospective customer under these terms and;
  3. “booking” means a booking in respect of a training course which may be made by you under these terms and conditions; and
  4. “force majeure event” means an event that is, or a series of related events that are, beyond our reasonable control.

Order process

The advertising of bookings on our website constitutes an “invitation to treat” rather than a contractual offer.

  1. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3.
  2. To make a booking through our website, the following steps must be taken: [you must click “make a booking” and accept our terms and conditions (in the booking form); you will be transferred to our payment service provider’s website, and our payment service provider will handle your payment; we will then send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order].
  3. You will have the opportunity to identify and correct input errors prior to making your order by sending an email to training@certitec.com

Prices

  1. Our prices are quoted on our website.
  2. We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.
  3. All amounts stated in these terms and conditions or on our website are stated exclusive of VAT

Payments online

  1. You must pay the applicable prices for your bookings during the checkout procedure.
  2. Payments may be made by VISA, Mastercard, JCB and Maestro.

Payments via BACS or cheque for companies

  1. You will be invoiced and unless we agree otherwise, pay the invoice within 30 days of the date of the commencement of your course
  2. Corporate clients can have up to 90 days payment terms if requested and confirmed back over email by Certitec

Payments via BACS or cheque for self-funding individuals

  1. You will be invoiced and you must pay the invoice within 10 working days from of the date of your course
  2. If you do not pay your invoice within this period we will cancel you off the course with no penalties and you will not owe us any fees at that point - your booking is cancelled

Hotel and travel arrangements

  1. We recommend that delegates do not make travel and hotel accommodation arrangements without receiving a booking confirmation and an invoice to secure their place. 
  2. We strongly recommend not making any travel or accommodation arrangements outside of 6-working days prior to the course. Certitec will not be liable for any expenses if a client has booked any travel arrangements if the course is cancelled 6-days or more prior to the course.

Cancelling your course more than 10 working days prior to course commencement

  1. If you cancel your course more than 10 working days prior to course commencement date then you will receive a full refund if the invoice has been paid or the invoice will be cancelled if you have not paid. 
  2. All cancellations must be received in writing or email and acknowledged back by Certitec by email to the email address initially specified in the booking form

Cancelling your course 10-0 working days prior to course commencement

Company bookings cancellations

  • If you wish to cancel your course within 10-working days prior to the course your invoice will still need to be paid. 

Self-funding bookings cancellations

  • If you wish to cancel your course within 10-working days prior to the course then no refund is provided although you can re-arrange your course for a future date with no penalty.

Please see below applicable to all booking types

  1. You can keep that course for the future or convert the booking into a different course / location / delegate / date.  
  2. If in the future that converted course cannot run for any reason then since it is still tied to the original booking - no refund is possible for any reason on the re-arranged course.

Certitec cancelling your course - all booking types

  1. If Certitec does cancel your original booking for any reason then you then have full flexibility to ask for a full refund at that point.
  2. This also applies to any subsequent re-arrangement of the course - you have full flexibility to still cancel since the original course was cancelled by Certitec.
  3. The delegate has full control over future events with this scenario.

Non-attendance on the first day of course

  1. If a delegate fails to attend the first or any subsequent day of a course, Certitec reserves the right to deny the delegate entry to the classroom for the remainder of the course.
  2. No course refund is then available. 
  3. If Certitec exercises this right, the booking will be deemed cancelled and you will not receive any refund.

Delegate substitutions

  • Delegate substitutions are acceptable but the substitute delegate meets all course prerequisites or is approved by Certitec.

Rescheduling by Certitec

  1. In the event that it is necessary for Certitec to cancel or reschedule a course, we will give a minimum of 6 working days notice. In such circumstances we will supply new dates for when the course is scheduled to next run and also if applicable offer a different venue.
  2. Alternatively, we can offer a refund on the full course if not yet taken or a pro-rata refund on the untaken parts of a course remaining.
  3. All liability by Certitec will be limited to the value of the original course fee and no other expenses incurred by any other means.

Movement of training course

  • You may transfer a scheduled course booking to alternative dates; this is a free service to all bookings.

Refunds

  • All agreed refunds on courses will be applied within 10 working days. 

Self funding delegates

  • No payment receipts are provided.

Warranties and representations

You warrant and represent to us that: 

  1. you are legally capable of entering into binding contracts;
  2. you have full authority, power and capacity to agree to these terms and conditions; and
  3. all the information that you provide to us in connection with your booking is true, accurate, complete, current and non-misleading.
  4. We warrant to you that any services we supply to you under these terms and conditions or in connection with a booking will be supplied with reasonable care and skill.
  5. All of our warranties and representations relating to bookings are set out in these terms and conditions. To the maximum extent permitted by applicable law and all other warranties and representations are expressly excluded.
  6. Limitations and exclusions of liability

Nothing in these terms and conditions will:

  1. limit or exclude any liability for death or personal injury resulting from negligence;
  2. limit or exclude any liability for fraud or fraudulent misrepresentation;
  3. limit any liabilities in any way that is not permitted under applicable law; or
  4. exclude any liabilities that may not be excluded under applicable law,
  5. and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: 

  1. govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
  2. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
  3. We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
  4. We will not be liable to you in respect of any loss or corruption of any data, database or software[, providing that if you contract with us under these terms and conditions as a consumer, this Section shall not apply].
  5. We will not be liable to you in respect of any special, indirect or consequential loss or damage[, providing that if you contract with us under these terms and conditions as a consumer, this Section shall not apply].
  6. Our aggregate liability to you in respect of a contract under these terms and conditions shall not exceed the greater of: £100 per day

Force majeure

  • If a force majeure event gives rise to a failure or delay in us performing any obligation under these terms and conditions, that obligation will be suspended for the duration of the force majeure event.
  • If we become aware of a force majeure event which gives rise to, or which is likely to give rise to, any failure or delay in us performing any obligation under these terms and conditions, we shall:
  1. promptly notify you and
  2. inform you of the period for which it is estimated that such failure or delay will continue.
  • If the performance of our obligations under these terms and conditions is affected by a force majeure event, we shall take reasonable steps to mitigate the effects of the force majeure event.

Indemnity

  • You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of any breach by you of these terms and conditions.

Variation

  1. We may revise these terms and conditions from time to time by publishing a new version on our website.
  2. A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.

Assignment

  1. You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions[ - providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions].
  2. You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions. 

No waivers

  1. No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.
  2. No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of that contract.

Severability

  1. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
  2. If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. 

Law and jurisdiction

  1. These terms and conditions shall be governed by and construed in accordance with English law.
  2. Any disputes relating to these terms and conditions shall be subject to the [exclusive] OR [non-exclusive] jurisdiction of the courts of England and Wales.

Statutory and regulatory disclosures

  1. We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.
  2. These terms and conditions are available in the English language only.
  3. Our VAT number is 267 1019 13.
  4. The website of the European Union’s online dispute resolution platform is available at https://webgate.ec.europa.eu/odr/main.[ The online dispute resolution platform may be used for resolving disputes.]

Our details

This website is owned and operated by Certitec Training Limited.

  • We are registered in England and Wales under registration number 10653544 and our registered office is at 90 Long Acre, Covent Garden, London WC2E 9RZ.
  • Our principal place of business is at 90 Long Acre, Covent Garden, London WC2E 9RZ.

You can contact us:

  • using our website contact form - http://certitec.com/contact-us or
  • by telephone, on  0800 0789 462 or
  • by email - training@certitec.com
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