Terms and Conditions

Booking conditions and cancellation policy

What we call the small print!

The following terms and conditions govern business transacted with Certitec Limited of 90 Long Acre, Covent Garden, London WC2E 9RZ, hereinafter referred to as "Certitec"

Terms and conditions


Bookings made by self-funding individuals must be paid for 10-working days from the start of their course. If the booking is made within 10-working days prior to the course - payment will be due immediately. Provisional bookings can not be accepted at this time unless confirmed payment is made.

You can pay for your course via cheque, BACS, credit/debit card. Please note there is a 3% fee on all credit card transactions.

Certitec reserves the right to require payment in cleared funds in advance where Certitec has not established satisfactory credit arrangements with you. By default all Limited or Plc companies will be provided with a credit account for their course on 30-day payment term. Self funding individuals do not have any credit facilities and will need to pay prior to the course.

Certitec reserves the right to change prices without notice, but this will not affect any course you have already paid for or agreed to pay for in writing or email.

We will email you a confirmation package over email (your ePaperwork), which includes a registration confirmation number (invoice number) and directions to Certitec's facilities. If you have not received this package at least 1 week before the beginning of class, please call or email us.

Hotel and travel arrangements

We recommend that delegates do not make travel and hotel accommodation arrangements without this confirmation package. We strongly recommend not making any travel arrangements outside of 6-working days prior to the course. Certitec will not be liable for any expenses if a client has booked any travel arrangements if in the rare event the course is cancelled 6-days or more prior to the course.

Cancelling your course more than 10 working days prior to course commencement

If you cancel your course more than 10 working days prior to course commencement date then you will receive a full refund if the invoice has been paid or the invoice will be cancelled if you have not paid. All cancellations must be received in writing or email and acknowledged by Certitec in writing or email.

Cancelling your course 10-0 working days prior to course commencement

Company bookings cancellations - If you wish to cancel your course within 10-working days prior to the course your invoice will still need to be paid. 

Self-funding bookings cancellations - If you wish to cancel your course within 10-working days prior to the course then no refund is provided
(please see below applicable to all booking types)
You can keep that course for the future or convert the booking into a different course / location / delegate / date.  However, if in the future that converted course cannot run for any reason then since it is still tied to the original booking - no refund is possible for any reason on the re-arranged course.

Certitec cancelling your course - all booking types

If Certitec does cancel your original booking for any reason then you then have full flexibility to ask for a full refund at that point. This also applies to any subsequent re-arrangement of the course - you have full flexibility to still cancel since the original course was cancelled by Certitec. The delegate has full control over future events with this scenario.

Non-attendance on the first day of course

If a delegate fails to attend the first or any subsequent day of a course, Certitec reserves the right to deny the delegate entry to the classroom for the remainder of the course. No course refund is then available. If Certitec exercises this right, the booking will be deemed cancelled and you will be liable for the full course fee. This is because it might affect the flow of the training for the rest of the delegates in the classroom.

Delegate substitutions

Delegate substitutions are acceptable but the substitute delegate meets all course prerequisites or is approved by Certitec.

Rescheduling by Certitec

In the event that it is necessary for Certitec to cancel or reschedule a course, we will give a minimum of 6 working days notice. In such circumstances we will supply new dates for when the course is scheduled to next run and also if applicable offer a different venue. Alternatively, we can offer a refund on the full course if not yet taken or a pro-rata refund on the untaken parts of a course remaining. All liability by Certitec will be limited to the value of the original course fee and no other expenses incurred by any other means.

Movement of training course

You may transfer a scheduled course booking to alternative dates; this is a free service to all bookings.


All agreed refunds on courses will be applied within 10 working days. 

FlexiCredit refunds

All FlexiCredits have a refund value of 0.01p per £1 of FlexiCredit.

FlexiDeal refunds (now retired)

All FlexiDeals have a refund value of 0.01p per 2-days of FlexiDeal.

Self funding delegates

No payment receipts are provided.

Last updated 4th February, 2017


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