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Our simple policies
Late cancellation of training
As you’re aware - you will be notified of the course running on the Friday prior, with a delegate report containing details of all delegates for each module of the course.
e.g. Each 5-day course consists of the following modules:
introduction - 2 days
advanced - 2 days
ACP exam - 1 day
However, if any module is then cancelled on the actual week the training is taking place – due to 0 delegates now attending, we will still pay your normal daily rate.
We understand that sometimes you may have a low number of delegates, and at other times, a higher number.
This pledge to pay you regardless ensures transparency across the board for all parties.
Update to ACP prep and exam days
I want you to know that an apology is needed for not informing trainers in 2021 that we no longer offer any ACP prep and exam as an isolated 1-day course.
The only way which delegates can book an ACP prep and exam is by undertaking any of the following courses:
advanced + ACP 3-day
masterclass + ACP 5-day
I apologise for not communicating this to anyone sooner.
If anyone does have any queries about booking exams then please refer them back to Certitec.
Updated 29/6/2025