Booking conditions

We strongly believe that our booking conditions are realistic – that’s why we’re different.

We understand the pressures of modern life and realise that flexibility is vital. Whether it’s moving your course or re-attending, our flexible approach allows you to do that with no hassle.

  • Easily move your course to another date
  • Replace delegate with another delegate
  • Choose a different course

Learn about our booking conditions

Our booking conditions

The following terms and conditions govern business transacted with Certitec Training Limited, hereafter referred to as "Certitec":

Company and charity 

  • Bookings made by a company or charity will receive an invoice. Payment can be made online (via the supplied payment link on the invoice) or by default provided 15-days payment terms.
  • Certitec reserves the right to change prices without notice, but this will not affect any course you have already paid for or booked.
  • We will email your course confirmation and invoice (which includes an invoice number).

Cancelling your course more than 15 working days prior to course commencement

  • If you cancel your course more than 15 working days prior to course commencement date then you will receive a full refund (if you have already paid)
  • If you have not paid, the invoice will be cancelled
  • All cancellations must be received via email and that Certitec has confirmed back

Cancelling or moving your course 15-0 working days prior to course commencement

Company and charity bookings - cancellations or movements

  • If you wish to cancel or move your course within 15-working days prior to the course your invoice will still need to be paid within 15-days of when the course was due to run in the original booking.
  • However you will never lose your course (please see below applicable to all booking types when wishing to move your training course to another date)

Self-funding booking - cancellations

  • If you wish to cancel your course within 15-working days prior to the course then no refund is provided.
  • However you will never lose your course (please see below applicable to all booking types when wishing to move your training course to another date)

Terms on moving your course

  • You will never lose your training course
  • However, if in the future that moved course cannot run for any reason or the course has been retired, or even the venue changed or not available, then since it is still tied to the original booking, no refund is possible for any reason on the original re-arranged course.
  • You can choose a different date of when the course is running again and even change the booking into a different course / delegate / date.

Certitec cancelling your course – all booking types

  • If Certitec does cancel your original booking for any reason then you then have full flexibility to ask for a full refund at that point
  • This also applies to any subsequent re-arrangement of the course – you have full flexibility to still cancel since the original course that was cancelled by Certitec
  • The delegate has full control over future events with this scenario

Technical issues experienced with remote training

  • If you experience technical issues with the following:
    • being unable to successfully connect to your training session
    • being unable to successfully download / execute training files and/or the Adobe creative cloud software 
  • Certitec can provide you with a full refund on your course (or pro-rate if you have already successfully undertaken any days prior)

Arriving late on any day of the course

  • If a delegate arrives more than 60 minutes late for their course we reserve the right to deny the delegate entry to the remote session for the remainder of the course. This is because it might affect the flow of the training for the rest of the delegates
  • You have full flexibility to re-arrange but the original course will marked as 'run' and there will be no future claim on any refund if any future course cannot run


  • Delegates can only exit the training session early during the last hour - 3.30pm - 4.30pm. The video of the days training will be ready to view by 7pm that evening
  • If the delegate is returning the following day, it is their responsibility to ensure they have viewed (and understood) the specific content they missed prior to starting the following days session
  • Any delegate wishing to leave the training at any other times will have to contact us to re-arrange their course again when it runs in our schedule. There will no charge for re-attending

Delegate substitutions

  • Delegate substitutions are acceptable but the substitute delegate meets all course prerequisites as outlined on the course as advertised on the Certitec website

Rescheduling by Certitec

  • In the event that it is necessary for Certitec to cancel or reschedule a course, we will give a minimum of 6 working days notice. In such circumstances we will supply new dates for when the course is scheduled to next run
  • Alternatively, we can offer a refund on the full course if not yet taken or a pro-rata refund on the untaken parts of a course remaining
  • All liability by Certitec will be limited to the value of the original course fee and no other expenses incurred by any other means


  • All agreed refunds on courses will be applied within 30 working days.

Courses paid in advance

  • New condition effective from 13th June, 2022. All Pre-paid courses must be undertaken within 24 months to qualify for a refund. After this time, Certitec guarantees to still deliver the training but no refund (partial or full) is available.
  • Any courses which have not been undertaken but paid in advance prior to 13th June, 2022 are available for a full refund if requested.

Adobe creative cloud software - trial version(s) for 7-days

  • We will consider providing trial copies of the Adobe creative cloud for a 7-day period if 5 or more bookings from one company on the same date are placed

The Adobe certified professional (ACP) exam (facilitated by Certiport) conditions

  • The Adobe certified professional (ACP) exam is facilitated solely by Certiport and their testing solution (Exams from Home [EFH])
  • If any technical difficulties are experienced in the Certiport EFH system, then we will provide you with additional dates and times for testing
  • Should your last exam result be less than 500, the candidate must commit to further study prior to undertaking their exam retake. This would include:
    1. reviewing and understanding all video content from their original course and
    2. being able to building the relevant documents covered during their course
  • If then for any reason, you wish to cancel your ACP exam due to technical difficulties with the Certiport EFH system, you will receive a refund on the exam day / exam only
  • The refund equates to one-fifth of the price of the 5-day course and/or one-third of the price of the 3-day course
  • You will not receive any refund on any of the training days which have already been undertaken


Last updated 22 February, 2024

“I found the accelerated learning methodology an extremely powerful way to retain information in a training course. 10/10 and very pleased with the outcome!”

Simon Jackson, Bid manager, Klever Plc

“In a nutshell – it was fantastic and cannot praise you enough!”

Liam Potter, L&D manager, Hola Travel Guides

“I was impressed with Certitec every step of the way. Their professionalism shone through and I am thoroughly happy with my experience.”

Connie Abrahams, I.T., White Raft Global

“The trainers, equipment, location and learning structure was impeciable! Thank you.”

Delores Peyo, Translator, South America Discovered

“It can be described as an exchange of knowledge – I am truly thankful.”

Jo Dems, Private, South Downs

“I loved the way in which the trainer was able to relay what we did back to us for better memory retention. It was quite extraordinary and memorable for sure.”

Howard Freeds, On-boarding, Tyne Books

“There was not a single question which our trainer could not answer. The course flowed very well and recapping each session worked superbly. Thank you.”

William Boroughsburg, Buyer, Print

“It is the first ever computer training course I attended where they used storytelling to relax us, which helped me especially absorb more information. Fantastic.”

Mo Jacobs, PA, Ing

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