Booking conditions

1) Scheduled training

Course cancellations and refunds

• If you wish to cancel your course at any time, you can receive a full refund

• All refunds will be applied within 10 working days

Changing your course

• You can change your course dates / the course itself at any point before commencing

• You can change the delegate attending the booked course, but the substitute delegate must meet all course prerequisites as outlined on the course as advertised on the Certitec website (for example - for any advanced course, the new delegate must already possess the relevant experience)

Arriving late on any day of the course

• If a delegate arrives more than 30 minutes late for their course, we reserve the right to recommend that they reschedule for a future date since this could impact the flow of the training, which has already commenced

Attendance

• Delegates can only exit the training session early during the last 30 minutes - 4 pm - 4.30 pm

• Suppose the delegate is returning the following day. In that case, they are responsible for ensuring they have viewed and understood the specific content they missed in the course video (provided) before starting the following day's session

Rescheduling by Certitec

• If Certitec must cancel or reschedule a course, we will give at least six working days' notice and supply new dates for future dates

The Adobe certified professional (ACP) exam (facilitated by Certiport) conditions

• Exam retakes

  • should you not pass your exam the first time, you can retake the exam (up to 2 separate free attempts are allowed) for no charge when the course runs again in our schedule.

  • should your last exam score be less than 50%, the candidate must commit to further study before undertaking their exam again. This would include reviewing and understanding all relevant video content from their original course / reattending the same training course

2) Private training

• If you cancel less than 6 days before, you will not receive a refund for days booked within this period

• We recommend scheduling remote training, as there are no cancellation fees

Last edit - 4 February, 2025