Booking conditions

Our booking conditions

The following terms and conditions govern business transacted with Certitec Training Limited, hereafter referred to as "Certitec":

Company and charity 

• Bookings made by a company or charity will receive an invoice. Payment can be made online (via the supplied payment link on the invoice) or by default provided 15-days payment terms.
• Certitec reserves the right to change prices without notice, but this will not affect any course you have already paid for or booked.
• We will email your course confirmation and invoice (which includes an invoice number).

Cancelling your course more than 15 working days prior to course commencement

• If you cancel your course more than 15 working days prior to course commencement date then you will receive a full refund (if you have already paid)
• If you have not paid, the invoice will be cancelled
• All cancellations must be received via email

Cancelling or moving your course 15-0 working days prior to course commencement

Course cancellations - all booking types

• If you wish to cancel your entire course at any time then you can receive a full refund (if you have already paid)
• If you have not paid, the invoice will be cancelled
• All entire cancellations must be received via email

Partial course cancellations - all booking types

• If you wish to cancel some days of your course, then you can receive a partial refund on the days you have not attended (if you have already paid)
• If you have not paid, the invoice will be re-issued to reflect the updated number of days you wish to attend
• All partial cancellations must be received via email

Terms on moving your course - all booking types

• You can move your course at any point without any penalties
• All movements must be received via email

Certitec cancelling your course – all booking types

• If Certitec does cancel your original booking for any reason then you then have full flexibility to ask for a full refund at that point
• This also applies to any subsequent re-arrangement of the course – you have full flexibility to still cancel since the original course that was cancelled by Certitec
• The delegate has full control over future events with this scenario

Technical issues experienced with remote training

• If you experience technical issues with the following:
  • being unable to successfully connect to your training session
  • being unable to successfully download / execute training files and/or the Adobe creative cloud software 
• Certitec can provide you with a full refund on your course (or pro-rata if you have already successfully undertaken any days prior)

Arriving late on any day of the course

• If a delegate arrives more than 60 minutes late for their course we reserve the right to deny the delegate entry to the remote session for the remainder of the course. This is because it might affect the flow of the training for the rest of the delegates
• You have full flexibility to re-arrange but the original course will marked as 'run' and there will be no future claim on any refund if any future course cannot run

Attendance

• Delegates can only exit the training session early during the last hour - 3.30pm - 4.30pm. The video of the days training will be ready to view by 7pm that evening
• If the delegate is returning the following day, it is their responsibility to ensure they have viewed (and understood) the specific content they missed prior to starting the following days session
• Any delegate wishing to leave the training at any other times will have to contact us to re-arrange their course again when it runs in our schedule. There will no charge for re-attending

Delegate substitutions

• Delegate substitutions are acceptable but the substitute delegate meets all course prerequisites as outlined on the course as advertised on the Certitec website

Rescheduling by Certitec

• In the event that it is necessary for Certitec to cancel or reschedule a course, we will give a minimum of 6 working days notice. In such circumstances we will supply new dates for when the course is scheduled to next run
• Alternatively, we can offer a refund on the full course if not yet taken or a pro-rata refund on the untaken parts of a course remaining
• All liability by Certitec will be limited to the value of the original course fee and no other expenses incurred by any other means

Refunds

• All agreed refunds on courses will be applied within 10 working days.

Courses paid in advance

• New condition effective from 13th June, 2022. All Pre-paid courses must be undertaken within 24 months to qualify for a refund. After this time, Certitec guarantees to still deliver the training but no refund (partial or full) is available.
• Any courses which have not been undertaken but paid in advance prior to 13th June, 2022 are available for a full refund if requested.

Adobe creative cloud software - trial version(s) for 7-days

• We will consider providing trial copies of the Adobe creative cloud for a 7-day period if 5 or more bookings from one company on the same date are placed

The Adobe certified professional (ACP) exam (facilitated by Certiport) conditions

• The Adobe certified professional (ACP) exam is facilitated solely by Certiport and their testing solution (Exams from Home [EFH])
• If any technical difficulties are experienced in the Certiport EFH system, then we will provide you with additional dates and times for testing
• Should your last exam result be less than 500, the candidate must commit to further study prior to undertaking their exam retake. This would include:

1. 1. reviewing and understanding all video content from their original course and
   2. being able to building the relevant documents covered during their course

• If then for any reason, you wish to cancel your ACP exam due to technical difficulties with the Certiport EFH system, you will receive a refund on the exam day / exam only
• The refund equates to one-fifth of the price of the 5-day course and/or one-third of the price of the 3-day course
• You will not receive any refund on any of the training days which have already been undertaken

 

Last updated 22 February, 2024