Booking conditions

1) Scheduled training

Course cancellations, transfers and refunds

• Cancellations - you can cancel your course (with a refund if applicable) if the start date is 6 days (including weekends) or more away

• Transfers - you can transfer your course if the start date is 6 days (including weekends) or more away. Important - should you transfer your course - your invoice (if not paid) would still be required to be paid since it would be based on the original dates of your original booking

• Refunds - all refunds will be applied within 10 working days

Payment terms

• (a) Credit card - you can pay for the course via credit or debit card when placing the booking

• or

• (b) Invoice - you can request to pay via an invoice. You will then receive an invoice after you have placed your booking. You should ensure payment is made no later than 15 days after the start date of your course. We accept BACS and online payment (full details can be found on the invoice).

Arriving late on any day of the course

• If a delegate arrives more than 30 minutes late for their course, we reserve the right to recommend that they reschedule for a future date since this could impact the flow of the training, which has already commenced.

Attendance

• Delegates can only exit the training session early during the last 30 minutes - 4 pm - 4.30 pm

• If the delegate is returning the following day - they are responsible for ensuring they have viewed and understood the specific content they missed in the course video (provided) before starting the following day's session. This minimises the potential impact onto other delegates on the course

Rescheduling by Certitec

• If Certitec must cancel or reschedule a course, we will give at least 6 days (including weekends) notice and supply new future dates

The Adobe certified professional (ACP) exam (facilitated by Certiport) conditions

• Exam retakes

  • should you not pass your exam the first time, you can retake the exam (up to 2 separate free attempts are allowed) for no charge when the course runs again in our schedule

  • should your last exam score be less than 50%, the candidate must commit to further study before undertaking their exam again. This would include reviewing and understanding all relevant video content from their original course / reattending the same training course

2) Private training

• If you cancel less than 6 days (including weekends) prior, you will not receive a refund for days booked within this period

Last edit - 28 July, 2025