Booking conditions
We strongly believe that our booking conditions are realistic – that’s why we’re different.
We understand the pressures of modern life and realise that flexibility is vital. Whether it’s moving your course or re-attending, our flexible approach allows you to do that with no hassle.
- Cancel your course at any point
- Receive a full refund up to 12 months afterwards
- Change your: course / date / delegate at any point
Our booking conditions
The following terms and conditions govern business transacted with Certitec Training Limited, hereafter referred to as "Certitec":
All queries should be addressed to mail@certitec.com
Course cancellations and refunds
- If you wish to cancel your course at any time then you can receive a full refund
- You can receive a refund on any course you have attended in the last 12 months for any reason
- All refunds will be applied within 10 working days
Changing your course
- You can change your course dates / the course itself at any point prior to commencing
- You can change the delegate attending the booked course but the substitute delegate must meet all course prerequisites as outlined on the course as advertised on the Certitec website (for example - for any advanced course the new delegate must already possess the relevant experience)
Arriving late on any day of the course
- If a delegate arrives more than 30 minutes late for their course we reserve the right to recommend they re-arrange for a future date since it could impact the flow of the training which has already commenced
Attendance
- Delegates can only exit the training session early during the last 30 minutes - 4pm - 4.30pm
- If the delegate is returning the following day, it is their responsibility to ensure they have viewed and understood the specific content they missed in the course video (provided) prior to starting the following days session
Rescheduling by Certitec
- In the event that it is necessary for Certitec to cancel or reschedule a course, we will give a minimum of 6 working days notice. In such circumstances we will supply new dates for when the course is scheduled to next run
The Adobe certified professional (ACP) exam (facilitated by Certiport) conditions
- Exam retakes - should your last exam score be less than 50%, the candidate must commit to further study prior to undertaking their exam again. This would include reviewing and understanding all relevant video content from their original course / reattending the same training course
Last edit - 13 November, 2024
