FAQs

We’ve compiled some frequently asked questions about our training. 

FAQs not only answer specific questions people have but also provide you the opportunity to see what questions other people might ask.

  • There is no such thing as a silly question –everyone's question is valid on an individual basis
  • We’re all different and sometimes your question proves information should be more visible on our website!

FAQs

What happens if I am unwell on the morning of my course?

This is just fine from a course perspective since you can re-arrange again (according to our course schedule) for no fee.

How do I actually book my course?

Find the course you wish and then click on the ‘book now’ button and complete the form.

Can I jump immediately to an Advanced course?

Delegates attending an Advanced course must already possess at least 80% of the knowledge of the (previous) Introduction course. This is so you are not out of your depth in the Advanced course and also so other delegates are not affected.

Do I need to bring my own computer (classroom training)?

We supply all computers (macOS and Windows) at our training facility. You can bring your laptop along if you wish for anything work related but due to Adobe guidelines - delegates must use our computers to ensure the software meets our requirements.

What are the training times?

We start at 9.30 and finish at 4.30pm with plenty of breaks and 40 minutes for lunch.

Are refreshments and lunch provided (classroom training)?

Yes - we provide all refreshments (tea, coffee, water, biscuits etc) and also lunch (in the format of a voucher which can be spent at many nearby locations).

What if I fail my ACA exam?

Start 9.30am - Finish 3.30pm.

You will undertake a practice exam just before lunch, then undertake the certification exam in the afternoon. 

Should you not pass the first time, you can retake the exam for no charge when the course runs again in our schedule.

Will I get a certificate for attending?

Yes - your Adobe authorised training centre certificate of attendance will be emailed after your training course.

What is the dress format for attending training (classroom training)?

Anything goes since our training caters for the creative industry - so wear what you like (although please consider the training rooms are air conditioned).

Will I be able to work to my own agenda in the training?

Our courses are scheduled and run with the same outline and aims. Whilst our trainers can field some ad hoc questions along the way we are unable to provide specific information on your project.

If you did wish to cover your own agenda why not arrange a private training course.

Can I park at the training facility (classroom training)?

There are numerous NCP car parks close to the facility although you might find it more cost effective parking further afield and travelling into the city centre on public transport.

“I found the accelerated learning methodology an extremely powerful way to retain information in a training course. 10/10 and very pleased with the outcome!”

Simon Jackson, Bid manager, Klever Plc

“In a nutshell – it was fantastic and cannot praise you enough!”

Liam Potter, L&D manager, Hola Travel Guides

“I was impressed with Certitec every step of the way. Their professionalism shone through and I am thoroughly happy with my experience.”

Connie Abrahams, I.T., White Raft Global

“The trainers, equipment, location and learning structure was impeciable! Thank you.”

Delores Peyo, Translator, South America Discovered

“It can be described as an exchange of knowledge – I am truly thankful.”

Jo Dems, Private, South Downs

“I loved the way in which the trainer was able to relay what we did back to us for better memory retention. It was quite extraordinary and memorable for sure.”

Howard Freeds, On-boarding, Tyne Books

“There was not a single question which our trainer could not answer. The course flowed very well and recapping each session worked superbly. Thank you.”

William Boroughsburg, Buyer, Print etc.com

“It is the first ever computer training course I attended where they used storytelling to relax us, which helped me especially absorb more information. Fantastic.”

Mo Jacobs, PA, Ing

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