FAQs
We’ve compiled some frequently asked questions about our training.
FAQs not only answer specific questions people have but also provide you the opportunity to see what questions other people might ask.
- There is no such thing as a silly question –everyone's question is valid on an individual basis
- We’re all different and sometimes your question proves information should be more visible on our website!
Are there any discounts for individuals/self funders and charities?
You will save 15% off the course price if you’re a non-business delegate and includes the following:
- Self funding individual
- Charity
When you select your booking status (as above) then our system then automatically deducts 15% from the price.
How do I actually book my course?
Find the course you wish and then click on the ‘book now’ button and complete the form.
What are the payment terms?
Please refer to our how to pay document.
How do I enter / use a PO when making my booking?
When you book your course and select the 'company' option - you will be able to enter a PO number into the relevant field. We will then issue your invoice with the PO embedded.
If you missed the PO field - just email us back with your PO and we'll do the rest.
What are the training times?
We start at 9.30 and finish at 4.30pm with plenty of breaks and 40 minutes for lunch. For more details visit our specific timings page.
Is there any pre or post study required prior to undertaking any course?
The simple answer is no.
If you have booked an 'Adobe certified' course with us - you do have the option to view some sample documents we send across prior to your exam.
Although this would only affect your scoring by a couple of percent either way.
What is Adobe certification?
Adobe certified professional. Build a unique portfolio and gain a professional certification that communicates your advanced knowledge- that is what becoming Adobe certified is about.
Is there any technical support after the course completes?
After your course, we don’t leave you high-and-dry. Our technical support is provided for a lifetime.
How do I gain multiple Adobe certifications?
Become an Adobe certified professional with our Adobe certification masterclass. It will provide you with a solid qualification in the design / video sector and increase your chances of landing your dream job!
I become Adobe certified a couple of years ago. Does this mean I'm still Adobe certified?
When you undertake and pass an Adobe certified professional (or the retired 'Adobe certified associate) exam, then you will always be certified in the specific version of the exam you undertook.
e.g. You become Adobe certified in Premiere Pro CC2022 and you will always possess this accreditation.
However, as time moves onwards, Adobe will release more recent versions (e.g. CC 2023, CC2024 etc).
Therefore to remain 'current' then you will need to ensure you have passed the very latest version of the Adobe certified professional exam.
How do I obtain the Adobe Creative Cloud software?
You can either subscribe to the entire suite (that’s all the applications) or just one application on a monthly basis. Adobe offers a free 7-day trial for each application if you wish to try before you subscribe.
Just visit the Adobe Creative Cloud page and see what might be the best option for you.
What happens if I am unwell on the morning of my course?
This is just fine from a course perspective since you can re-arrange again (according to our course schedule) for no fee.
Can I jump immediately to an advanced course?
Delegates attending an Advanced course must already possess at least 85% of the knowledge of the (previous) Introduction course. This is so you are not out of your depth in the Advanced course and also so other delegates are not affected.
Will I be able to work to my own agenda in the training?
Our courses are scheduled and run with the same outline and objectives.
Whilst our trainers can field some ad hoc questions along the way we are unable to provide specific information on your personal project.
Is the training just 'watching' or is it interactive?
The training is interactive just like you were in the training room with the trainer.
You will download the training files and work through modular exercises with your Adobe certified instructor.
If you need assistance you can ask your trainer and they will help you work through any issues you experience.
What if I fail my Adobe certified exam?
Should you not pass the first time, you can retake the exam (up to 5 separate free attempts are allowed) for no charge when the course runs again in our schedule.
The Adobe certified professional (ACP) exam is facilitated solely by Certiport and their testing solution (Exams from Home [EFH]).
See our booking conditions should the Certiport EFH system become inaccessible or inoperable.
Will I get a certificate for attending?
Yes - your Adobe training centre certificate of attendance will be emailed after your training course completes.
What do I receive after my course completes?
Upon completion of your course, you will receive the following assets:
- a video of your actual course with your trainer (remote)
- a video of your classroom trainer delivering the course syllabus which you covered (classroom)
- keyboard shortcuts
- links to supplementary 'help' documents if applicable to your course